In his article, Peters argued that, whatever your social background or profession, in fact, you are the only CEO, AD, Marketing Chief and President of the company "Io SpA".
Basically you, all of us, we are the solely responsible for our reputation. Your reputation and credibility improve or deteriorate in relation to the quality of the work you have done and will do.
Today we have shifted from a product-centered way of doing business, towards a customer-centric approach to the market. For this reason, a company's brand needs to get even closer to people.
The only way to fulfill this purpose is to talk to people with people.